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The Power of Customization: How Flexible Managed Services Revolutionized the Legal Industry

In an era marked by technological prowess and the ever-growing demand for tailor-made solutions, industries across the board are evolving to accommodate client preferences. Notably, the legal industry, traditionally perceived as resistant to change, is now at the forefront of this evolution. And at the heart of this transformation lies the power of customization. Here’s how flexible managed services are shaping the future of legal services.

1. The Shift Towards Client-Centric Services

Historically, the legal industry operated on a one-size-fits-all model, with firms providing standardized services. Fast forward to today, and there’s a clear shift towards client-centricity. Organizations no longer want generic solutions—they crave personalized, efficient, and comprehensive services that address their unique challenges. With both self-service and white-glove managed services options, you are empowered to choose the level of involvement you desire.

According to a 2022 survey by LegalTech Insights, 68% of clients now prioritize personalized legal services over-generalized ones.

2. Bridging the Market Gap with Customization

While there are several managed service providers in the market, a discernible gap exists. Clients yearn for a comprehensive service provider who not only delivers high-quality service but also understands and aligns with their specific needs. Customization isn’t just a luxury; it’s a necessity.

A truly client-focused managed services provider will have dedicated project management and deep-rooted expertise. Purpose Legal, for instance, prides itself on being both technology-agnostic and technology-prescriptive, ensuring that clients have the best of both worlds. The capacity to adapt to our client’s preferred tools and platforms means we can seamlessly integrate into their existing workflows.

A recent market study found that 53% of legal teams felt their specific needs weren’t adequately addressed by off-the-shelf solutions.

3. The Balance Between Self-Service and Expert Intervention

With the rise of digital platforms, many clients lean towards self-service options for efficiency and control. However, there are moments when expert intervention becomes indispensable. This is where the balance between self-service and managed services shines.

You can tackle routine tasks using user-centric platforms but also have a built-in insurance policy in the form of a team of experts, ready to guide you. This hybrid model ensures that you never feel left in the lurch.

A survey from LegalService Hub found that 74% of legal professionals believe that, despite the autonomy of self-service, expert intervention remains crucial for complex cases.

4. The Purpose it Plays

Managed services have undeniably carved a niche for themselves in the legal sector, resulting in noticeable shifts in the way legal teams operate. From heightened efficiencies to considerable cost savings, here are the pivotal changes legal teams have witnessed:

  1. Enhanced Efficiencies – With managed services taking the helm, legal teams have reported significant enhancements in their operational efficiency. A recent study by the Legal Efficiency Forum showed that legal departments using managed services experienced a 45% uptick in case handling efficiency, primarily attributed to the streamlined processes and expert-led guidance these services offer. A 2022 report by LegalTech Review revealed that legal teams leveraging tech-driven managed services witnessed a 40% increase in efficiency and a 30% reduction in operational costs.
  2. Streamlined Workflows– Workflow optimization is a standout advantage of managed services. Automated task management, document retrieval, and communication tools have reduced manual workload, leading to quicker case resolutions. Legal teams using managed services reported a 35% decrease in time spent on routine tasks, as per a 2022 LegalWorkflow Survey.
  3. Improved Employee Retention – It’s no secret that a streamlined workflow leads to higher job satisfaction. Legal teams that have incorporated managed services have witnessed a significant decline in employee turnover rates. According to the Employee Retention in Legal Report 2022, firms with managed services saw a 20% higher employee retention rate than those without.
  4. Boosted Work Volume – The efficiency and streamlined processes afforded by managed services mean that legal professionals can handle more cases simultaneously without compromising quality. Firms reported a 50% increase in the volume of cases managed month-on-month post the adoption of managed services, as cited by the Legal Productivity Review.
  5. Substantial Cost Savings – Economic efficiency is a cornerstone benefit of managed services. By offloading routine tasks and using tech-driven solutions, firms have trimmed operational costs. A 2022 Financial Report on Legal Firms highlighted that legal departments leveraging managed services saved an average of 30% on their annual operational expenses.

In Conclusion

Customization in managed services is not just about providing varied options—it’s about understanding the client’s journey, their challenges, and their vision. The legal industry’s future will be characterized by such tailor-made solutions that prioritize client needs over generic offerings.

As the landscape shifts and client demands evolve, it’s crucial for service providers to adapt and remain agile. Only then can they truly harness the power of customization and revolutionize the legal industry.

To talk to a Purpose Legal expert about creating a managed services offering that fits your needs and goals, click here.

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ediscovery flexible legal solutions legal solutions litigation managed services
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Our project management team and review attorneys have the deep experience needed to make sure you find what you need and produce what’s required to all parties completely and on time.

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We believe in identifying your desired outcome and matching you with the technology that best achieves your goals. Our suite of platforms is as diverse as the challenges you face. Our technology-prescriptive method allows us to consult and guide you toward the solutions that fit your unique needs, not the other way around.

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From the latest in collection technology to hybrid managed services, we tailor our offerings to your in-house needs. Experience the freedom of choice, supported by professionals who know how to extract maximum value from each solution.
Step into a new reality with Purpose Legal, where your eDiscovery solutions are as adaptive and dynamic as your cases. Let’s redefine what it means to be supported in legal technology together.

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We’re not just providers; we’re partners in your tech journey. Purpose Legal offers a Swiss Army knife approach to eDiscovery, ensuring you have the right tools at the right time. Our technology-prescriptive method allows us to consult and guide you toward the solutions that fit your unique needs, not the other way around.

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We have no agenda. We have joined forces with our vetted partners to provide the best solutions for YOU, and we love them. But we don’t have any agenda to make you use their products. We look at each project holistically, and more importantly, we get to learn your goals and needs. That helps us build you a PERSONALIZED, prescriptive workflow.

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Everyone says that, we know. And every company has talented people, no doubt. We only hire dedicated people. Ambitious people. Helpful people. Honest people. GOOD people. Ask someone in the industry if they know someone from our leadership team. Not only will they likely know and have worked with these people, but they will tell you how kind, honest, and hardworking they are. Their reputations precede them. Our amazing crew attracts more of the same, and it overflows into every project we work on. We offer each other new perspectives, helping hands, laughs, and encouragement, and a happy team makes for better service, more innovative workflows, and stronger outcomes. We are here for each other, better poising us to be there for you.

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